Refund policy
Return & Refund Policy
Return Period
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the original condition as when received—unworn or unused, with tags, and in its original packaging. Proof of purchase (receipt) is also required.
To initiate a return, please contact us at litovends@gmail.com
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items or gift cards. If you have any questions regarding the return eligibility of a specific item, please reach out.
Exchanges
The quickest way to get what you need is to return the original item and then make a new purchase for the desired item once the return is approved.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be returned in its original condition—unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to complete the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at litovends@gmail.com